We are committed to protecting and respecting your privacy and ask that you read this notice carefully. It explains when and why we collect personal data about you, how we use it, the conditions under which we may disclose it and how we keep it secure.
Who we are
We are InHealth Group and own and operate this website. InHealth Group Limited (“InHealth”) is registered in England & Wales under company number 04620480 and has its registered office at Beechwood Hall, Kingsmead Road, High Wycombe, Bucks HP11 1JL.
What type of personal data we collect and process and how
Personal data is any information that can be used to identify you. When filling in forms on our website, when contacting us about the provision of our services or use of our website or when you complete surveys for us, we may request, collect and process the following personal data about you:
contact information (email address and phone number)
and any other personal data that you provide in connection with your enquiry.
If you give us data on behalf of someone else, you confirm that the other person has appointed you to act on their behalf and has agreed that you can:
give consent on their behalf to the processing of their personal data;
receive on his/her behalf any data protection notices.
Most of the personal data we process is provided to us directly by you. We may also receive personal data about you indirectly from:
a primary healthcare provider such as a hospital where you have been referred for other healthcare services.
In these cases, you will typically have consented to the sharing of your personal data. We will use your personal data to improve your healthcare pathway. We may share this data with such persons as are necessary to enable your healthcare to be delivered.
Under data protection legislation (including Data Protection Act and EU General Data Protection Regulation (GDPR), we may only process your personal data if one of the following lawful bases applies:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us. (Please refer to “How do you contact us?” below.)
(b) We have a contractual obligation
(c) We have a legal obligation
(d) We have a vital interest
(e) We need it to perform a public task
(f) We have a legitimate interest.
Monitoring and recording communications
We may monitor and record communications with you (such as telephone conversations and emails) for quality assurance, training, fraud prevention and compliance purposes.
How is your personal data used and stored?
We collect personal data about you so that we can:
manage your enquiry
improve our services by conducting statistical analysis and research (in this case your data will be anonymised meaning your data will not be identifiable to you).
Your personal data is securely stored on locations which are strictly governed by our data security framework. InHealth is accredited with ISO9001 Quality Management System and ISO27001 Information Security Management Standard.
Data protection legislation prohibits the transfer of personal data to countries outside the European Economic Area (EEA) unless:
The country in question has been deemed by the European Commission to provide an adequate level of protection for personal data; or
One of the mechanisms set out in the legislation has been put in place, e.g. where one of the ‘appropriate safeguards’ listed in data protection legislation has been put in place or a specific exception applies.
For how long do we hold your personal data?
We will hold your personal data on our systems only for as long as is necessary to respond to and manage your enquiry. Should you engage with our services, we will process your data in accordance with our Fair Processing Notice. https://www.inhealthgroup.com/fair-processing-notice/
InHealth will hold your personal data in accordance with our Data Retention Policy which is available on request. (Please refer to “How do you contact us?” below.)
Where you have provided consent for us to process your personal data, please note that you have the right to withdraw this consent at any time.
Who has access to your personal data?
We may disclose your personal data to other companies within the InHealth group. We will not pass on your personal data obtained through our websites to any third party.